03883 Assistant Store Manager

Sally Beauty • Parker, CO

2d

About The Position

The Assistant Store Manager supports the Store Manager in leading store associates and overseeing store operations to deliver optimal customer experiences and maintain brand standards. The role supports strategies and plans for achieving key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is not present, the Assistant Store Manager is responsible for all primary duties.

The position supervises and supports associates’ daily goals and activities, helping deliver an exceptional client experience, maximize sales and KPIs, and build customer loyalty through in-store selling and omni-channel service. It helps ensure brand standards are met across merchandising, planograms, marketing, back rooms, and dress code; addresses customer concerns; and analyzes store trends and customer demand.

The Assistant Store Manager engages, trains, develops, recruits, coaches, and holds associates accountable while supporting positive associate relations and an inclusive workplace. The role ensures company processes are executed, including digital and omni-channel fulfillment, inventory and shipment processing, payroll and scheduling, store opening and closing, and company assignments. It also promotes workplace safety, enforces policies and procedures, protects company assets, supports inventory and cash controls, uses reporting and technology, and ensures HAZMAT training and execution.

The role may require work in other stores from time to time. Physical requirements include prolonged standing and walking; recurring bending, crouching, stooping, stretching, and reaching; and recurring lifting of moderately heavy items such as shipment or record boxes. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles, with normal safety precautions.

Requirements

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Ability to lead or support a team of associates in meeting business objectives.
• Ability to communicate effectively with the team and management.
• Scheduling availability to meet the needs of the business.
• The position requires prolonged standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and recurring lifting of moderately heavy items such as shipment or record boxes.
• May be required to work in other stores from time to time.

Nice To Haves

• At least 3 years of retail sales or customer service experience preferred.
• At least 1 year of prior management experience preferred.
• Cosmetology license desirable, but not required.

Responsibilities

• Support the Store Manager in leading associates, overseeing store operations, maintaining brand standards, and achieving key performance indicators and financial targets.
• Assume responsibility for all primary duties when the Store Manager is not present.
• Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty across in-store and omni-channel channels.
• Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
• Act as a primary point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demand.
• Engage, train, develop, recruit, coach, and counsel associates to achieve positive results and build a strong team.
• Hold associates accountable to company policies and expectations, resolve associate concerns, and communicate relevant company information.
• Maintain communication with the Area Manager/District Manager and build working relationships with Store Manager peers.
• Foster diversity, inclusion, and belonging.
• Ensure company processes are executed through training, management, analysis, and continuous improvement, including digital and omni-channel fulfillment such as SFS, SDD, and BOPIS.
• Manage inventory through ordering and shipment processing; manage payroll hours and schedule to business needs.
• Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
• Maintain a safe store environment and enforce policies and procedures; protect company assets through inventory, cash, shrink, damage, and banking controls.
• Use available reporting, tools, and technology, and ensure HAZMAT training and execution are compliant.

Benefits

• Medical insurance with pharmacy benefits
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Six paid holidays
• Three to four floating holidays
• 80 to 160 hours of vacation time each year, depending on years of service
• Life insurance
• Disability insurance
• Associate advocacy benefits
• Voluntary benefits, including accident insurance, identity theft protection, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED