Assistant Store Manager - Briarwood Mall, Ann Arbor, MI

DTLR, Inc.•Ann Arbor, MI

About The Position

The Assistant Store Manager assists the Store Manager in managing the daily operations of a retail store to support sales and profitability. This includes merchandising execution, expense and inventory management, team training and development, human resources activities, and delivering outstanding customer service. The role is responsible for the quality and performance of store staff, compliance with company policies, operational standards, safety, and business requirements. The position may require work at multiple stores in the assigned district and a flexible schedule, including days, nights, weekends, and holidays. The standard work week may not exceed 40 hours.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically, plan, and organize effectively.
Professional conduct in all situations.
Proficient analytical ability to gather and summarize report data, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.
Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

Support the Store Manager in daily store operations and in achieving sales, profitability, and store goals.
Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
Model effective leadership and help gain team commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist with and provide feedback to the Store Manager on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help stores perform within budget.
Help monitor and identify loss or inventory inconsistencies to support shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment for customers.
Assist with accurate and regular merchandise inventory counts.
Perform other assigned duties.