Assistant Store Manager - Meatpacking District, New York

Bang & Olufsen•New York City, NY

9h•Onsite

About The Position

Join us to support our newly opening store in New York. Opening in Fall 2026 and situated in Meatpacking District, this store enables customers to truly experience Bang & Olufsen product portfolio in an exciting environment. We are seeking an experienced Assistant Store Manager to enhance and uplift the commercial performance and customer experience. As our new Assistant Store Manager, you will be an integral part to the success of this store. As well as mentoring the sales team and enhancing their performance, you will be a motivating sales agent, demonstrating impeccable customer service and product knowledge – leading from the front and supporting the Store Manager.

Requirements

Sales and ideally 5 years management or similar, experience from a premium or luxury retail environment.
Gregarious, able to adapt and connecting with people from all backgrounds.
Desire to give great customer service, willingness to ensure customers’ expectations are exceeded
Great team spirit and a professional attitude
Experience with Microsoft 365 including Sales CRM
Enjoy representing a high-end brand, high service level, and comfortable with smart dressing
Fluent verbal and written communication in English
Able to work within the stores scheduled opening hours, including activations that can be outside normal opening hours and at times off site as well
Clean criminal record and able to document the last 5 years where abouts

Nice To Haves

A passion for music and audio products is also a great plus.
An interest in the luxury lifestyle sector and audio-visual product.

Responsibilities

Support the Store Manager daily and help lead by example
Mentor & inspire the sales team, ensuring they are always performing on or above target whilst upholding high levels of customer service
Welcome, demonstrate and sell Bang & Olufsen products daily, delivering impeccable customer service before, during and after the sale
Compose and sell Bang & Olufsen and 3rd part products (Solution sales)
Build rapport with key customers, working side-by-side with Brand Specialists to understand customers audio-visual interests and requirements
Deliver impeccable customer service before, during and after the sale has taken place, creating a solid customer rapport
Creating a positive and collaborative culture for the sales team to thrive
Support the Store Manager in building an annual marketing and activation calendar, including building rapport with local partners and neighbouring stores.
Act as an ambassador to the brand and represent the brand in and outside the store during key CRM events
Follow up on marketing campaigns, activations, events and build the stores customer database with the help of our CRM system (Microsoft Dynamics)
Make sure that the store has impeccable presentation, global visual merchandising standard are followed, and the store is always a welcoming environment
Stay up to date with all new products and product features, taking part in sales and product training, as well as deliver training to the team
Support the coordination with internal and external stakeholders (installation team, market team, service providers, after sale service, customer service, etc.)