Assistant Store Manager
About The Position
The Assistant Store Manager leads daily sales-floor operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the mission of ending unemployment. The role may also assist with production-room leadership as appropriate. Key areas include people leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The position serves as a key holder, closing shift manager, and backup to the Store Manager, and may require travel to other GCNA locations, attendance at training and development classes, or transfer to another store based on business needs. The starting pay is $47,000 annually. The position is eligible for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive Total Rewards package begins on the first day of the month following 60 days of employment.
Requirements
- One year of work experience in retail management.
- One year of customer service experience.
- Proficiency in Microsoft Office Suite.
- Ability to pass a background check and drug screen, where applicable for the position.
- Ability to speak and read English proficiently.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
- Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to achieve sales budget targets.
- Manage payroll and operating costs within budget.
- Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations by finding appropriate solutions.
- Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
- Partner with community businesses and organizations to promote Goodwill’s mission and represent Goodwill in the community.
- Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
- Serve as a store key holder, closing shift manager, and backup to the Store Manager.
- Process complex sales transactions, including customer returns.
- Ensure Team Members follow company standards and procedures.
- Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer between stores as business needs require.
- Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
- Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
- Support company culture change efforts and change management processes.
- Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
- Perform other related duties as assigned.
Benefits
- Three medical plans.
- Employer-funded Health Reimbursement Account (HRA).
- Three dental plans.
- Vision plan.
- Traditional and Roth 401(k) plans.
- Employer-paid life insurance.
- Employee Assistance Program (EAP).
- Paid time off, including sick and vacation time.
- Paid holidays.
- Monthly performance bonus of up to $1,000 based on performance goals.
- No-cost career development, training, and education services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
