Assistant Store Manager

Staples Business • Falls Church, VA

12d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. The Assistant Store Manager and team build customer relationships that foster loyalty, provide total solutions to meet customer needs, and grow the business. The role guides the team in creating a positive, inclusive, and collaborative environment while helping customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. The role shares responsibility for total store operations and cost control, acts as Floor Leader, and partners with the General Manager on operational tasks. This position is full-time, and hiring is immediate.

Requirements

• At least 2 years managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, with adaptability to changing business priorities.
• Ability to manage conflict reasonably, cooperatively, and without confrontation.
• Ability to handle customer and business information honestly and with integrity.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture embodies Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for customers.
• Develop team performance through coaching, training, and role-playing.
• Attain sales and services goals, profit margin targets, and store-operations execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction for merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt to changing priorities and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.
• Engage customers, understand their needs, and build customer relationships that foster loyalty.

Benefits

• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed