Assistant Store Manager (40) Leicester Hwy

TD • Asheville, NC

2d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads colleagues in building and deepening customer relationships through convenient service, advice, and a personalized, connected experience. The Assistant Store Manager can lead a Store with minimal direction and makes day-to-day decisions on teller-line or platform work.

The role oversees customer service, sales advice, operational compliance, risk management, and the quality and efficiency of Store processes. It coaches colleagues to offer proactive, needs-based financial advice, support customers through financial goals and life events, and identify referrals and business opportunities. The Assistant Store Manager also manages customer escalations, participates in community events, and supports effective lead management and customer outreach.

As a people leader, this position sets work direction, supports performance and development, participates in recruitment, and fosters a diverse, collaborative, high-performing team. It ensures compliance with bank policies and regulatory requirements, supports audits and operational excellence, and may perform daily Store activities such as account maintenance, wire transfers, opening and closing, and cash management. This position is subject to loan-originator and mortgage-loan-originator eligibility and NMLS registration requirements.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to engage customers in conversations about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives, performance goals, and customer and colleague experience expectations.
• Provide day-to-day leadership and work direction to ensure personalized, efficient service and advice while meeting compliance and regulatory requirements.
• Coach and develop colleagues in advice-giving strategies, product and service knowledge, service behaviors, and proactive customer recommendations.
• Deliver end-to-end financial advice, information, tools, and timely insights to help customers achieve their goals and build financial confidence.
• Identify advice opportunities and referrals, manage customer and partner leads, conduct outreach, and set or host appointments to deepen relationships and support business growth.
• Handle critical, high-risk, and escalated customer issues; resolve problems and educate customers on preventing recurrence.
• Build and maintain strong partnerships between transaction colleagues, platform bankers, and other partners to support effective referrals.
• Maintain colleague schedules that meet customer demand and compliance requirements.
• Ensure the Store and its common areas, lobby, and frontline meet service, premises, marketing, and regulatory standards.
• Lead operational compliance across teller and platform operations; oversee daily processes, transactions, work quality, and timely completion.
• Support Store efficiency, audits, operational excellence, risk mitigation, and compliance with policies and procedures.
• Perform or oversee daily Store activities such as account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Ensure customer documentation and transactions are accurate, properly supported, and consistent with customer intentions and applicable rules.
• Support process improvement and escalate non-standard or high-risk transactions and activities.
• Provide ongoing feedback, performance reviews, coaching, development, and timely performance management for colleagues.
• Set and monitor team performance objectives; recognize performance and address issues in a timely manner.
• Support recruitment and selection, promote a fair and inclusive workplace, and foster collaboration and knowledge-sharing across teams.
• Participate in community events and represent TD as a brand champion.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and access to an online learning platform.
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level