Assistant Store Manager (40) Leicester Hwy

TD Bank • Asheville, NC

1d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for managing day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening customer relationships through convenient service, sales and advice, and personalized customer experiences. The Assistant Store Manager can lead the Store with minimal direction and make decisions about day-to-day work on the teller line or platform.

The role leads and coaches advice and service colleagues to meet individual and Store objectives, deliver exceptional customer and colleague experiences, and achieve performance goals. It oversees complex service and sales advice activities, reinforces advice behaviors, develops product and service knowledge, and provides customers with end-to-end financial advice and recommendations. The position also contributes to business growth through lead management, referrals, customer outreach, appointments, and community engagement.

The Assistant Store Manager oversees Store operations, including teller and platform activity, operational compliance, risk mitigation, audits, vault management, process quality, and adherence to policies and regulatory requirements. It supports a high-performing team through coaching, feedback, performance management, recruitment, and development. The position is classified as a Loan Originator and Mortgage Loan Originator under applicable federal regulations and requires eligibility for NMLS registration and employment with a covered financial institution.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage customers in conversations about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues to achieve individual and Store objectives, performance goals, and strong customer and colleague experiences.
• Provide day-to-day leadership and work direction, ensuring efficient delivery of personalized and complex service and advice while complying with regulatory guidelines.
• Coach and develop colleagues in advice strategies, product and service knowledge, and customer service behaviors; observe team interactions and reinforce proactive recommendations based on customer needs.
• Deliver end-to-end financial advice to customers, provide financial management information and tools, and offer timely insights and recommendations.
• Handle critical or high-risk issues and determine appropriate resolutions; act as an escalation point for customer problems and identify ways to prevent recurrence.
• Drive business growth by identifying advice opportunities and referrals, managing leads, conducting customer outreach, and setting or hosting appointments.
• Participate in community events and promote the TD brand while supporting community needs.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Build strong partnerships between colleagues handling day-to-day transactions and platform bankers or other partners to support effective referrals.
• Lead and oversee Store operations, including teller and platform operations, daily processes and transactions, account maintenance, wire transfers, Store opening and closing, and cash management as needed.
• Develop and lead the Store Operational Excellence plan, including vault management and monthly vault and drawer audits.
• Identify and mitigate risk, conduct audits, and ensure compliance with policies, procedures, regulatory requirements, and operational standards.
• Ensure business processes, customer transactions, and documentation are completed accurately and on time; escalate non-standard or high-risk activities as needed.
• Support process improvement opportunities and ensure appropriate due diligence for customer transactions and activities.
• Provide ongoing feedback, performance reviews, coaching, and development; monitor and address or recognize team performance in a timely manner.
• Support performance objective setting, recruitment and selection, policy compliance, knowledge sharing, communication, and positive working relationships across teams.
• Promote a fair and equitable environment, support a diverse workforce, and act as a brand champion for the business area and bank.
• Maintain inviting and professional shared Store spaces, ensuring the lobby and frontline meet internal, marketing, premises, and regulatory guidelines.

Benefits

• Base salary and variable compensation or incentive awards, which may include cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager