Assistant Store Manager

Michael Kors • Sunbury, PA

21d • $21 - $27

About The Position

The Assistant Store Manager supports store sales, customer service, operations, merchandising, and human resources. The role helps the store meet business goals, develops associates’ sales and product knowledge, and ensures brand and service standards are maintained. The position collaborates with the Store Manager on risk management, security, cash controls, and inventory. Offsite drivers may also drive products to and from an offsite location as needed.

Requirements

• Minimum 3 years of retail experience.
• 1–2 years of specialty management experience.

Responsibilities

• Meet personal and store sales goals.
• Assist with tracking, monitoring, and communicating business results.
• Ensure associates deliver elevated sales and service, leading by example.
• Develop personal sales techniques and help associates improve their sales techniques.
• Maintain sales-related policies and procedures.
• Build merchandise knowledge and develop product knowledge among selling staff; stay informed about fashion and market trends.
• Ensure associates provide the highest level of customer service.
• Build and maintain repeat clientele using personal client books and support associates in using their client books.
• Resolve client problems and complaints promptly and effectively, and assist associates with customer service issues such as dissatisfied customers, returns, and defective merchandise.
• Collaborate with the Store Manager on risk management, physical security, store cash controls, and inventory management.
• Support staff training in register usage and maintenance, and execute management register functions.
• Participate in inventories and execute cash-control procedures, including bank deposits, safe funds, and petty cash.
• For applicable offsite drivers, drive products to and from the offsite location as needed.
• Implement and maintain merchandising and visual directives; keep the selling floor neat, clean, organized, and consistent with the correct visual image.
• Ensure deliveries are processed promptly, communicate product concerns, and communicate inventory needs to support business goals.
• Assist with recruitment, training, and development of staff.
• Help ensure payroll integrity and proper payroll processes.
• Evaluate associate performance and provide ongoing feedback; resolve human resources issues promptly and effectively, partnering with HR when necessary.
• Support and follow up on training programs and seminars.
• Ensure professional image and grooming standards are followed and reflect the brand image.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed