Assistant Store Manager

Ross Stores•Mount Vernon, IL

21d•$19 - $25

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies concerning customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are met. The role oversees store performance, staffing, payroll administration, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The position directly supervises all non-exempt Associates.

Requirements

At least two years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and cleaning tasks throughout the store, including restrooms, are scheduled and completed.
Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments from leadership.
Assist in recruiting, hiring, training, and developing non-exempt associates; communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to current business trends.
Promote safe behaviors, ensure associates understand emergency operating procedures, uphold company safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders respectfully; model courtesy, friendliness, and professionalism; and recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; supervise and coach retail associates in providing efficient, friendly service throughout the store.
Represent and support the company brand, maintain a professional appearance, and reinforce the company dress code.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with contracted maintenance personnel and associates.
Ensure recovery, sizing, markdowns, merchandise organization, presentation, and processing to the sales floor meet company standards and expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer-service presence on the sales floor and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs.
Associate Discount, Associate Purchase Program, Benefit Hub Discount Mall, and College Discounts.
Identity Protection and Employee Assistance Program.
Commuter Benefits.
401(k), subject to service requirements.
Employee Stock Purchase Program.
Ross Cares Fund.
Sick Pay where legally required.
Referral Bonuses.
Full-time associates are eligible for Medical, Dental, and Vision Health Insurance; Legal Insurance; Vacation Buy; Flexible Spending Account; Health Savings Account; Life/ADD Insurance; Long-Term Disability; Enhanced Maternity and Parental Leave Benefit; accrued vacation pay at 10 days per year after eligibility commences; and 9 Personal and Company Holidays.
Assistant Store Manager associates are eligible for a bonus based on individual and business performance.