Assistant Store Manager - Berkshire Mall, Wyomissing, PA

DTLR, Inc.•Wyomissing, PA

About The Position

The Assistant Store Manager assists the Store Manager with the daily operations of a retail store to support maximum sales and profitability. The role includes merchandising execution, expense and inventory management, team training and development, human resources support, and delivering outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff, helps ensure compliance with company policies and business standards, and supports store goals for sales, budget, and shrink. The standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The role may involve working in multiple stores in the assigned district and requires reliable transportation and willingness to travel by car, plane, or train.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English for effective communication with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically, plan, and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, and set priorities in response to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

Support the Store Manager in daily store operations and work toward maximum sales and profitability.
Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
Model effective leadership to gain team commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual employee performance evaluations and provide feedback.
Assist with expense management and develop strategies to keep store performance aligned with budget.
Monitor and identify issues related to store loss or inconsistencies, supporting shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Uphold customer service standards by helping provide a friendly environment and outstanding service.
Assist with accurate, regular merchandise inventory counts.
Perform other duties as assigned.