Assistant Store Manager - Lehigh Valley Mall, Whitehall, PA

DTLR, Inc.•Whitehall, PA

2d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in overseeing daily retail store operations to support maximum sales and profitability. The role includes merchandising execution, expense and inventory management, team training and development, human resources support, and delivering outstanding customer service. The position is based at Lehigh Valley Mall in Whitehall, Pennsylvania, and may require work in multiple stores within the assigned district. The role requires a flexible schedule that may include days, nights, weekends, and holidays. The standard work week does not exceed 40 hours. Employees may need to work extended hours during critical project phases and must be able to work in a fast-paced, dynamic environment.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent English communication skills for interacting with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven approach with critical and creative thinking skills.
Project management, time management, analytical, and strong organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, and set priorities while responding proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores within the assigned district.
Reliable transportation and willingness to travel by car, plane, or train.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.

Responsibilities

Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual employee performance evaluations and provide feedback.
Assist with expense management and develop strategies to help the store perform within budget.
Help monitor and identify loss or inventory inconsistencies and support shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold company customer service standards and provide a friendly environment for customers.
Assist with completing accurate, regular merchandise inventory counts.
Perform other duties as assigned.