Assistant Store Manager

WILD BILLS TOBACCO STAFFING LLC•Stow, OH

20d

About The Position

The Assistant Store Manager supports the Store Manager in all aspects of store operations, including employee management, customer service, and sales. The role helps develop and implement strategies to improve store performance and profitability while maintaining a positive, welcoming environment for customers and employees. It is a development role intended for people who aspire to become a Retail Store Manager. The position involves managing daily store operations, including inventory, cash handling, staffing, customer service, and cleanliness. Most business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business. The Assistant Store Manager also opens and closes the store. This is a full-time role requiring availability for evenings, weekends, and holidays, and occasional 12-hour shifts.

Requirements

At least 21 years of age.
Completion of a high school degree.
Knowledge of written communication, customer service, Microsoft Office, store operations, and basic addition and subtraction.
Flexible availability to work weekends and holidays.
Flexible availability to work 12-hour shifts at times.
Ability to stand for long periods.
Ability to lift up to 50 pounds.

Responsibilities

Assist in recruiting, interviewing, selecting, and retaining store employees.
Assist in managing and developing store employees for optimal performance in sales and store operations.
Assist in developing the team's selling skills.
Educate the team about products sold in the store.
Help ensure smooth and efficient store operations, including inventory management, expense monitoring, promotional execution, and employee scheduling.
Provide excellent customer service by handling inquiries and complaints, resolving issues, and supporting a positive shopping experience.
Develop product knowledge and stay aware of current product launches and promotions.
Build relationships with customers to suggest products.
Meet or exceed store sales and operational goals.
Collaborate with the Store Manager and other employees to meet or exceed operational and financial targets.
Maintain a safe, clean, and organized store environment and implement and enforce company policies and procedures.
Provide the Store Manager with feedback and recommendations concerning employees, operations, and sales, including process improvements, training, marketing strategies, and product offerings.
Manage daily store operations, including inventory, cash handling, staffing, customer service, and cleanliness.
Spend most business hours on the sales floor greeting customers, coaching employees, and running the business.
Open and close the store.