Assistant Store Manager

Community Choice Financial Family of Brands•St. Louis, MO

9d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience operating a store. The role focuses on account management, customer outreach, risk management, and supporting the team, with opportunities to develop leadership skills and advance within the Company. The position is based at TitleMax in St. Louis, Missouri, and is performed in person. The hourly wage is $19.25. The Company offers paid on-the-job training, a new-hire program, learning resources, cross-brand training, a key holder program, performance-based advancement, educational reimbursement, and a range of health, retirement, insurance, wellness, and paid-time-off benefits. This is a full-time position requiring at least 40 hours per week and regular in-person attendance, including weekends. Store hours and schedule requirements may vary.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the job, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Offer customers financial services suited to their needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop business, and maintain customer relationships.
Oversee account management and recovery processes, including collection calls, while providing customer service and preventing losses and charge-offs.
Maintain accurate customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of store and community events.
Maintain office security protocols and complete opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store and arrange maintenance for basic facility needs.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company's brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and grows with tenure.