Assistant Store Manager

Carters Inc.•Nashville, TN

18d

About The Position

As an Assistant Store Manager at Carter’s, you will represent the brand to growing families, helping customers find products for milestones throughout their parenting journey. You will foster a welcoming, inclusive environment and support employees in learning about product styles, features, and benefits. The role supports the Store Manager in leading store operations, delivering customer service, developing the team, and achieving business results.

Requirements

At least 1 year of retail or related management experience.
High school diploma or GED.
Positive, solutions-oriented mindset.
Effective and professional verbal and written communication skills.
Demonstrated leadership, supervisory, and customer engagement skills.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Responsibilities

Execute workforce management to ensure a genuine customer focus on the sales floor.
Welcome customers, provide assistance, and explain product styles, features, and benefits.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience while coaching others.
Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
Build customer loyalty through company-sponsored programs, including credit.
Assist the Store Manager with recruiting, hiring, training, and developing the store team.
Recognize exceptional performance and redirect employees when needed.
Plan, track, analyze, and report task completion and financial results using company tools.
Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
Reduce loss through consistent customer service, education, and operational controls.

Benefits

Schedules intended to support work-life balance.
Health benefits.
Mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Tuition-free GED or bachelor’s degree opportunities through the Advance You program.
English as a second language learning opportunity.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development opportunities and programs.