Assistant Manager - Pandora Boutique, Valley View Mall

REEDS Jewelers•Roanoke, VA

6d•Onsite

About The Position

Join us today at our Pandora Boutique! This location is exclusively Pandora-branded owned and operated by REEDS Jewelers, a family-run company celebrating excellence since 1946. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry and luxury retail industry. Pandora is a global leader in self-expression through jewelry, renowned for its iconic charm bracelets, elegant rings, and timeless necklaces. With a bold commitment to sustainability— the brand continues to set the standard in innovation and responsible craftsmanship. Working in a Pandora boutique means more than just selling jewelry—it’s about helping customers celebrate life’s moments and milestones. As the face of a beloved global brand, boutique team members connect with passionate, loyal clients who return time and again to build meaningful personal collections. Every day is an opportunity to create unforgettable experiences. Valley View Mall anchors Roanoke’s retail scene, offering consistent traffic from residents of the Roanoke Valley and surrounding areas. Roanoke combines mountain views, a vibrant downtown, affordable living, and outdoor recreation with a strong sense of community. This location offers retail professionals steady career growth alongside an active and fulfilling lifestyle.

Requirements

Experience in retail, preferably within luxury, specialty, or jewelry retail.
Strong leadership presence with the ability to inspire, guide, and develop a team.
Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
Availability to work a flexible schedule including evenings, weekends, and holidays.
High School Diploma/Equivalent
Must be legally eligible to work in the U.S.
Must be able to sit or stand for extended periods as required

Nice To Haves

Passion for the Pandora and REEDS brand
Previous coursework or certification from the Gemological Institute of America (GIA)
Passion for jewelry, watches, and Pandora

Responsibilities

Partner with the Store Manager to exceed sales goals and KPIs.
Be a sales leader and mentor on the floor, leading by example.
Drive growth through key product strategies and promotional execution.
Foster new and repeat customer relationships through client development efforts.
Deliver and coach exceptional customer service at every touchpoint.
Ensure an elevated and personalized shopping experience.
Actively support the team during peak traffic and high-stakes moments.
Use feedback to refine store experience and service strategy.
Support hiring and retention of top-tier talent.
Mentor team members and provide actionable coaching and recognition.
Promote a culture of learning, teamwork, and performance.
Help manage training, development, and performance tracking.
Keep daily operations running smoothly and efficiently.
Uphold company policies and ensure compliance.
Monitor inventory, loss prevention, and store standards.
Optimize processes and back-of-house organization.