Assistant Manager - Pandora Boutique, Valley View Mall

REEDS Jewelers•Roanoke, VA

8d•Onsite

About The Position

This role is for an Assistant Store Manager at a Pandora Boutique located in Valley View Mall, which is exclusively Pandora-branded and operated by REEDS Jewelers. REEDS Jewelers is a family-run company with a long history of excellence in the jewelry and luxury retail industry. The Pandora brand is a global leader in self-expression through jewelry, known for its iconic products and commitment to sustainability. Working in a Pandora boutique involves helping customers celebrate life's moments and building meaningful personal collections. The Valley View Mall location offers a strong retail environment with consistent traffic. The Assistant Store Manager will support the Store Manager in leading a high-performing team, driving sales, developing talent, and ensuring operational excellence, all while embodying REEDS' values of passion, integrity, and service.

Requirements

Experience in retail, preferably within luxury, specialty, or jewelry retail.
Passion for the Pandora and REEDS brand
Strong leadership presence with the ability to inspire, guide, and develop a team.
Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
Availability to work a flexible schedule including evenings, weekends, and holidays.
High School Diploma/Equivalent
Must be legally eligible to work in the U.S.
Must be able to sit or stand for extended periods as required

Nice To Haves

Previous coursework or certification from the Gemological Institute of America (GIA)
Passion for jewelry, watches, and Pandora

Responsibilities

Partner with the Store Manager to exceed sales goals and KPIs.
Be a sales leader and mentor on the floor, leading by example.
Drive growth through key product strategies and promotional execution.
Foster new and repeat customer relationships through client development efforts.
Deliver and coach exceptional customer service at every touchpoint.
Ensure an elevated and personalized shopping experience.
Actively support the team during peak traffic and high-stakes moments.
Use feedback to refine store experience and service strategy.
Support hiring and retention of top-tier talent.
Mentor team members and provide actionable coaching and recognition.
Promote a culture of learning, teamwork, and performance.
Help manage training, development, and performance tracking.
Keep daily operations running smoothly and efficiently.
Uphold company policies and ensure compliance.
Monitor inventory, loss prevention, and store standards.
Optimize processes and back-of-house organization.