Assistant Store Manager

Tailored Brands • Salem, NH

1d • $18 - $23

About The Position

The Assistant Store Manager partners with the Store Manager to lead store team members in meeting sales, service, and operational expectations. The role supports recruiting, hiring, and training, actively coaches the team, helps create an engaged and inclusive environment, and promotes operational excellence while serving as manager on duty. The Assistant Store Manager also supports business planning, sales growth, customer experience, store presentation, and execution of company initiatives.

Requirements

• At least 2 years of retail or sales experience.
• Creative, with good judgment and awareness of business conditions.
• Self-motivated, results-oriented, and a strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving skills.
• Proven ability to train and develop high-performing store teams.
• Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

• Partner with the Store Manager to lead store staff toward sales, service, and operational expectations.
• Help set clear performance expectations and ensure the team is trained in sales, customer service, and operations.
• Model company values, actively coach, and communicate priorities and sales-driving information to store staff.
• Assist with recruiting store staff and contribute to an inclusive store environment.
• Support achievement of store business plans, including sales, customer service, and operational goals.
• Help develop and execute game plans to maximize sales and drive consistent performance.
• Use store reports and fact-based recommendations to identify opportunities and support decisions.
• Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
• Identify performance opportunities and help develop plans to address issues.
• Help ensure accurate scheduling and appropriate staffing to complete initiatives and operational tasks while maintaining sales coverage.
• Train store staff on internal operational functions and stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Support implementation of programs to improve sales, service, operations, and branding efficiencies.
• Help foster an engaged, inclusive workplace and a culture of learning and development.
• Provide motivational leadership and serve as a role model for store team members.
• Help build a pipeline of external talent through recruitment and partner with the Store Manager on regular store meetings.
• Train the team on customer service expectations and help lead the team to exceed customer expectations and achieve a high Net Promoter Score.
• Use customer feedback to take appropriate action and prevent or resolve customer concerns.
• Partner with the Manager to maintain visual presentation to brand standards and execute marketing initiatives.
• May voluntarily work at multiple store or site locations and across multiple brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed