Assistant Store Manager

Ross Stores•Jefferson City, MO

15d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows Company policies for customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure Company standards and best practices are consistently met. The role supports daily store operations, associate staffing and development, payroll administration, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The position directly supervises all non-exempt Associates.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead Company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from Company standards to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives and that store cleaning tasks, including restrooms, are scheduled and completed.
Ensure compliance with state, local, and federal regulations, as well as Company personnel policies and procedures.
Handle payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt Associates.
Communicate associate-relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours according to plan and current business trends.
Promote safe work practices, ensure Associates understand emergency procedures, uphold Company safety policies, and assist with monthly safety meetings.
Treat Customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism; recognize Associates through Company programs.
Execute customer service and merchandise presentation programs through associate training and supervision, and coach Retail Associates in providing efficient, friendly service throughout the store.
Represent and support the Company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop environment with the help of maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, merchandise presentation, and organization meet Company standards and guidelines; manage merchandise processing to the sales floor within expected timeframes.
Train Associates on loss-prevention awareness and store shortage goals; safeguard confidential information, cash, credit-card information, and merchandise.
Maintain a strong customer-service presence and heightened loss-prevention awareness, and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
Accept special assignments as directed by Leadership.
Directly supervise all non-exempt Associates.