Assistant Store Manager

Asurion • Mokena, IL

19d • Onsite

About The Position

The Assistant Store Manager is an hourly leadership role and the second-in-command to the Store Manager. The role supports daily store operations, customer experience, repair performance, inventory management, and team development, helping the store operate efficiently and consistently in alignment with company standards. The Assistant Store Manager is expected to be proficient in front-of-house operations, repair processes, repair queue management, and day-to-day store execution. The role provides hands-on support to technicians and front-of-house team members, helps delegate tasks, supports onboarding and training, and may flex across market locations as needed to maintain business continuity and customer service levels.

This position is based in Mokena, Illinois, with pay of $25.85 per hour plus commission. It is hourly and non-exempt, eligible for overtime under applicable wage and hour requirements, and participates in an incentive compensation plan aligned to the current Store Lead ICP structure. Performance-based earnings are tied to applicable operational, customer, repair, and sales metrics.

Requirements

• Strong working knowledge of front-of-house operations, repair processes, and store execution.
• Proficiency in all required repairs and ability to assist with technical execution and repair quality.
• Ability to delegate tasks, manage repair flow, and support team productivity.
• Strong customer service presence and ability to support escalations and team coaching.
• Ability to support onboarding, training, and development of new and existing team members.
• Reliable transportation to the assigned work location; the role may require work at other company locations within the designated market and occasional travel between locations during the workday.
• Professionalism, accountability, consistency, and an ownership mentality in supporting store performance.

Responsibilities

• Support the Store Manager with daily store operations, including opening and closing, customer flow, repair intake and completion, and front-of-house execution.
• Help ensure company processes, operational standards, customer experience expectations, and repair procedures are followed consistently.
• Help delegate daily tasks and align the team on priorities, service levels, repair commitments, and customer needs.
• Monitor store workflow and help resolve issues affecting productivity, customer experience, or repair turnaround time.
• Maintain awareness of store performance, labor coverage, customer demand, repair volume, and operational needs.
• Work at other company locations within the designated market when business needs require; occasional travel between locations during the workday may be required.
• Maintain proficiency in required repairs and repair-related processes.
• Support technicians with troubleshooting, quality standards, job completion, and adherence to repair processes.
• Manage and prioritize the repair queue to support timely service, accurate communication, and efficient job completion.
• Review repair tickets and job status for accuracy, follow-through, and customer communication.
• Partner with the Store Manager to identify repair performance gaps and support coaching or process improvements.
• Support front-of-house operations, including customer check-in, diagnostics, sales conversations, claims support, repair updates, and issue resolution.
• Model customer service behaviors, reinforce service expectations, assist with escalations within company guidelines, and help maintain a professional, organized, customer-ready store.
• Support inventory management, including parts organization, cycle counts, inventory accuracy, and shrink prevention.
• Help ensure parts availability supports repair demand and customer commitments; follow standards for inventory handling, receiving, transfers, returns, and reconciliation.
• Identify inventory issues or gaps and communicate them to the Store Manager or appropriate support teams; maintain accurate inventory processes and documentation.
• Support onboarding by helping new team members learn store processes, front-of-house expectations, repair workflows, and customer experience standards.
• Train and develop technicians and store team members through hands-on coaching, observation, and feedback.
• Reinforce daily expectations, task ownership, repair standards, and operational accountability; lead by example and serve as a resource to team members.
• Assist the Store Manager in identifying training needs and supporting team readiness.
• Participate in daily communication, huddles, and follow-up to drive team alignment and execution.
• Balance hands-on repair and front-of-house support with leadership responsibilities, maintaining ownership of store readiness, inventory accuracy, repair execution, and customer experience.

Benefits

• Eligible for overtime in accordance with applicable wage and hour requirements.
• Eligible for performance-based earnings tied to applicable operational, customer, repair, and sales performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed