Assistant Store Manager

O'Reilly Auto Parts•Southington, CT

13d•$17 - $23

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving retail and professional customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. The Assistant Store Manager helps maintain customer service standards, staff the sales counter, set and monitor team member goals, coach and train employees, and participate in hiring. The role oversees order processing, customer returns and exchanges, merchandise invoicing, communications and merchandising tasks, adherence to company policies and schedules, and store opening and closing procedures. The Assistant Store Manager also helps maintain the store, parking lot, signage and lighting, hardware, service and test equipment, and delivery vehicles. O’Reilly Auto Parts offers competitive wages and paid time off, a stock purchase plan and 401(k) with employer contributions starting day one, medical, dental, and vision insurance, an optional flexible spending account, health and wellbeing programs, tuition educational assistance, and career growth opportunities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring employees stay current on training.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment method, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before it leaves the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed.
Ensure team members follow company policies on work schedules, management approval of schedule changes, and clocking in and out.
Perform store opening and closing duties, including day-end procedures; securing and verifying money and deposits; preparing bank deposits as needed; securing the building and delivery vehicles; and operating security lights and alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.