Assistant Store Manager

Genuine Parts Company•Rochester, NY

13d•Onsite

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support NAPA’s position as a leading parts supplier in the market. The role is a primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It provides oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in to maintain standards, ensure coverage, and support store continuity. The role is intended as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. The position works in a retail and warehouse environment with frequent customer interaction. It involves extended standing and walking, lifting and moving parts and equipment up to approximately 60 pounds, frequent bending, stooping, and reaching, including use of ladders or stools, and use of hand trucks, dollies, and hydraulic lifts. The work is fast-paced and requires multitasking, attention to detail, and visual accuracy when identifying part numbers and sequences. The starting hourly rate is $21.00; starting rates for other positions are determined based on individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward both external and internal customers.
Ability to perform the physical and operational demands described, including extended standing and walking, bending, stooping, reaching, and moving parts and equipment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or the hobby/DIY automotive world, or willingness to learn about automotive products.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management of a fast-food, restaurant, or convenience store.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or take responsibility for direct reports and labor-planning financial impact.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic profit-and-loss awareness activities.
Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management to support flexible execution of store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.