Assistant Store Manager
About The Position
Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They and their teams build customer relationships and loyalty, provide total solutions to meet customer needs, and grow the business. The Assistant Store Manager guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals. The role provides leadership in community engagement, customer service, sales, and team development. It shares responsibility for total store operations and cost control and serves as the Floor Leader, with operational tasks delegated in partnership with the General Manager.
Requirements
- At least 2 years managing a sales team in a retail or services industry.
- Experience managing and coaching a team in a customer-centric, solutions-based environment.
- Ability to engage and speak with customers and understand their needs.
- Strong communication, organization, and planning skills, with adaptability to changing business priorities.
- Ability to review results against business goals and strategies and deliver plans for growth and improvement.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.
Nice To Haves
- Experience using financial metrics to track sales progress and drive profitable sales and margins.
- Ability to network and engage with the community.
Responsibilities
- Ensure the store culture reflects Staples values and its commitment to the community.
- Develop a high-performing team focused on an exceptional store experience, consultative selling, conversions, and total solutions for customers.
- Develop team performance through coaching, training, and role playing.
- Attain sales and services goals, profit margin targets, and store operations execution goals.
- Establish a business cadence for sales readiness.
- Provide daily direction on merchandising opportunities within the store.
- Assist with delegating operational tasks in partnership with the General Manager.
- Share responsibility for total store operations and cost control and act as the Floor Leader.
- Champion company initiatives and adapt to changes and responsibilities.
- Review results against business goals and strategies and deliver plans for growth and improvement.
- Engage customers and understand their needs.
- Manage conflicts in a reasonable, nonconfrontational, and cooperative manner.
Benefits
- Full-time hours
- Generous paid time off
- Career development program
- Weekly pay
- Bonus plan eligibility
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Associate discounts on in-store and online merchandise, services, and warranty plans
- Discounts at hundreds of retailers, restaurants, and more
- Other benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
