Assistant Store Manager

Ross Stores • Los Angeles, CA

15d • $22 - $33 • Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies for customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role oversees operational performance, scheduling and payroll administration, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt Associates.

Requirements

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain high-quality customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and a PC, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.

Responsibilities

• Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
• Assist with analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances from company standards to the Store Manager.
• Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
• Ensure compliance with state, local, and federal regulations and Ross personnel policies and procedures.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by Leadership.
• Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assist with recruiting, hiring, training, and developing non-exempt Associates.
• Assist with Associate Relations issues and communicate incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours to plan, adjusting to current business trends.
• Practice safe behaviors, ensure Associates understand emergency operating procedures, maintain compliance with company safety policies, and assist with monthly safety meetings.
• Treat customers, Associates, and other leaders respectfully; demonstrate courtesy and professionalism; and recognize Associates through company recognition programs.
• Execute customer service and merchandise presentation programs through Associate training and supervision; coach Retail Associates in service at registers, the Customer Service desk, fitting rooms, and sales floor.
• Represent and support the Company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment with the help of maintenance personnel and Associates.
• Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards; assign and follow up on tasks; and move merchandise to the sales floor within the expected timeframe.
• Train Associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise; and comply with the Loss Prevention Awareness Program.
• Maintain a strong customer-service presence on the sales floor and heightened loss prevention awareness through customer and Associate engagement.
• Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
• Directly supervise all non-exempt Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed