Assistant Store Manager

Goodwill of Central and Northern Arizona

19d•Onsite

About The Position

The Assistant Store Manager leads the daily operations of the sales floor at a Goodwill of Central and Northern Arizona (GCNA) retail store and may assist with the production room as appropriate. The role helps fund Goodwill’s mission of ending unemployment and covers people leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The position is based at 10005 W Camelback Rd, Phoenix, Arizona 85037. Starting pay is $47,000 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals. The Assistant Store Manager leads and develops the store team, ensures operational and customer-service standards are met, and supports the Store Manager as a key holder, closing shift manager, and backup. The role may require travel to other GCNA locations for store support and training, and transfers to different stores may occur as business needs require. A comprehensive Total Rewards package becomes available on the first day of the month following 60 days of employment. Goodwill describes its mission as empowering individuals, strengthening families, and building stronger communities, and provides no-cost career development, training, and education services.

Requirements

One year of work experience in Retail Management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to achieve sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations by finding appropriate solutions.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador to the community.
Lead day-to-day sales floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members operate according to company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and oversee performance management, including coaching, discipline, performance improvement plans, and annual reviews, as well as staffing, compensation, and Team Member development.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.