Assistant Store Manager

Carter's•Fort Wayne, IN

20d

About The Position

As an Assistant Store Manager at Carter’s, you will serve as a brand representative for growing families and help customers find products for the milestones in their parenting journey. You will help foster a welcoming and inclusive environment, make the most of team members’ skills and talents, and continually build product knowledge among yourself and others. You will support the Store Manager in leading store operations, customer service, team development, merchandising, and business results. The role includes a schedule that may include days, nights, weekends, and holidays, with at least two closing shifts each week. The position involves lifting up to 40 pounds, frequent bending, stooping, reaching, pushing, and pulling, standing or walking for extended periods, and climbing a ladder.

Requirements

At least one year of retail or related management experience.
High school diploma or GED.
Effective and professional verbal and written communication skills.
Demonstrated leadership, supervisory, and customer engagement skills.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Nice To Haves

Positive and solutions-oriented mindset.

Responsibilities

Execute workforce management to ensure a genuine customer focus on the sales floor.
Welcome customers and assist them with product styles, features, and benefits.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience while coaching others.
Analyze business performance and take action to improve results by communicating and driving key performance indicators with the team.
Build customer loyalty through company-sponsored programs, including credit.
Support the Store Manager in recruiting, hiring, training, and developing the store team.
Recognize exceptional performance and redirect employees when needed.
Plan, track, analyze, and report task completion and financial results using company tools.
Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdowns, and product placement.
Reduce loss through customer service, education, and operational controls.

Benefits

Health benefits.
Mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Tuition-free GED or bachelor’s degree program through Advance You, or English-as-a-second-language learning.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development and career growth programs.