About The Position

The Assistant Store Manager supports store leadership in managing daily store activities and overall performance. The role includes assisting with schedules and operational action plans, developing team members, and ensuring effective store operations, customer service, inventory control, merchandising, cleanliness, and adherence to company policies. This is a full-time position averaging 38 hours per week, with a starting wage of $25.50 per hour and a Year 2 wage of $26.50 per hour. The role requires performing duties with or without reasonable accommodation. Physical work includes stocking and placing products weighing up to 45 pounds on shelving at various heights, as well as regularly sitting, standing, bending, reaching, pushing, pulling, lifting, carrying, and walking around the store.

Requirements

  • Must be at least 18 years of age.
  • Ability to work independently and within a team environment.
  • Ability to provide and lead others in providing prompt and courteous customer service.
  • Ability to develop rapport, trust, and open communication with direct reports.
  • Ability to interpret and apply company policies and procedures.
  • Ability to establish goals and guide employee performance to ensure quality and completion of work assignments.
  • Ability to evaluate and drive the performance of self and others.
  • Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely and properly operate an electric or manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning duties to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized and multitask professionally and efficiently, follow instructions, and attend to detail.
  • Meets applicable state and local requirements for handling and selling alcoholic beverages.
  • At least 3 years of progressive experience in a retail environment.
  • Ability to stock merchandise and place products weighing up to 45 pounds on shelving at various heights.
  • Ability to regularly sit, stand, bend, reach, push, pull, lift, carry, and walk around the store.
  • A combination of education and experience may provide equivalent knowledge.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Prior management experience preferred.

Responsibilities

  • Assist the direct leader with developing and implementing action plans to improve operating results.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Identify training and development opportunities for direct reports.
  • Understand and communicate company strategy and model organizational core values.
  • Monitor the community competitive environment and inform the direct leader about needed adjustments.
  • Provide product feedback and recommendations about items to carry or discontinue.
  • Participate in interviewing store personnel.
  • Communicate weekly information, team milestones, developments, and concerns.
  • Ensure store personnel follow inventory procedures, product handling guidelines, and cash control policies.
  • Resolve operational customer concerns appropriately in the direct leader’s absence.
  • Identify and rectify hazards, ensure proper ergonomics, and maintain store equipment in working order.
  • Maintain store cleanliness standards and proper signage.
  • Assist the direct leader with maintaining stock levels through product ordering.
  • Merchandise products neatly to maximize sales.
  • Ensure product quality and freshness and accurate product signage.
  • Assist the direct leader with store payroll and total loss budgets, inventory counts, and training new employees.
  • Supervise day-to-day team operations and escalate issues when necessary.
  • Ensure direct reports complete assigned work effectively and on time to provide high-quality customer service.
  • Comply with company policies and procedures and protect the security and confidentiality of documents and data.
  • Perform other duties as assigned.
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