Assistant Store Manager - Retail

Charta Group•Austin, TX

9d•Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, following company policies for customers, associates, and merchandising. The role involves learning all phases of store operations and, when the Store Manager is absent, leading the entire store operation to ensure company standards and best practices are consistently met. The Assistant Store Manager maintains the guest experience and store environment to Erin Condren standards, represents and supports the company brand, and helps ensure the store is staffed, safe, organized, and operating effectively. The position requires working flexible hours based on business demands, including evenings, weekends, holidays, and approved overtime. It involves regularly standing, walking, and moving around the store for extended periods, as well as performing physical tasks such as bending, squatting, kneeling, climbing, carrying, reaching, and stooping, and occasionally exerting up to 50 pounds of force. Reasonable accommodation may be made for qualified disabilities.

Requirements

Excellent written and verbal communication skills.
Ability to speak and read English.
High level of ethics and integrity.
Punctuality.
Knowledge of retail point-of-sale systems.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to maintain a high quality of customer service.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Excellent time-management, prioritization, and interpersonal skills.
Experience with Microsoft Office, including Word, Excel, PowerPoint, and Teams.
Ability to tolerate working in a fast-paced environment.
Ability to accurately follow specific instructions for multiple detailed processes.
Ability to work flexible hours based on business demands, including evenings, weekends, holidays, and approved overtime.
Regularly use hands and fingers to type; stand, walk, and move around the store for long periods.
Ability to see up close, adjust focus, and maintain attention to detail.
Ability to exert up to 50 pounds of force occasionally.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Nice To Haves

At least 2 years of Store Manager or Assistant Store Manager experience in a retail environment.
Experience in a manufacturing environment.
Ability to perform basic mechanical applications.
Analytical skills.
Problem-solving skills.
High school diploma or GED; relevant experience may substitute for education on a year-for-year basis.

Responsibilities

Maintain the guest experience and store environment to Erin Condren standards and represent and support the company brand.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives.
Maintain polite and professional communication by phone, email, and mail.
Ensure scheduling and completion of associate cleaning tasks throughout the store, including restrooms.
Maintain adherence to company safety policies and ensure the safety of associates and customers.
Treat customers, associates, and other leaders with respect.
Supervise and coach retail associates to provide efficient and friendly service at registers, the customer service desk, and sales floor.
Assist with new-hire onboarding and orientation.
Ensure merchandise is presented and organized according to company merchandising guidelines.
Lead the entire store operation in the Store Manager’s absence and ensure company standards and best practices are met.
Perform other duties as assigned by the Manager.