Assistant Store Manager

Genuine Parts Company•San Jose, CA

21d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while maintaining active, customer-facing sales responsibilities. It oversees completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in when needed to maintain standards, coverage, and continuity. This position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and includes keyholder responsibilities for opening and closing the store. The Assistant Store Manager partners with the Store Manager on operations, sales, inventory, labor planning, scheduling, and team performance; supports customer relationships across retail and wholesale channels; oversees store routines and administrative tasks; monitors performance metrics; and supports training, talent development, safety, asset protection, and continuous improvement.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a very fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with internal and external customers.
Ability to stand and walk for extended periods throughout the shift.
Ability to lift and move parts and equipment up to approximately 60 pounds.
Ability to bend, stoop, and reach frequently, including using ladders or stools.
Visual accuracy when identifying part numbers and sequences.
Ability to multitask and pay attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store environment.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may have direct influence and responsibility for store direct reports and labor-planning financial impact.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and problem-solve solutions.
Provide leadership oversight, training, and performance management to support flexible execution of store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.