Assistant Store Manager

Asurion • Glendale, AZ

21h • Onsite

About The Position

The Assistant Store Manager supports the Store Manager with daily store operations, customer experience, repair performance, inventory management, and team development. This hourly leadership role is second-in-command and helps ensure the store operates efficiently and consistently in alignment with company standards.

The role requires proficiency in front-of-house operations, repair processes, repair queue management, and day-to-day store execution. The Assistant Store Manager provides hands-on support to technicians and front-of-house team members, delegates tasks, supports onboarding and training, and may work across locations in the designated market to maintain business continuity and customer service levels. Reliable transportation to assigned work locations is required; occasional travel between company locations during the workday may be needed.

This is an hourly, non-exempt leadership role eligible for overtime under applicable wage and hour requirements. The role is eligible for incentive compensation aligned with the current Store Lead ICP structure, with performance-based earnings tied to applicable operational, customer, repair, and sales metrics.

Requirements

• Working knowledge of front-of-house operations, repair processes, and store execution.
• Proficiency in all required repairs and ability to assist with technical execution and repair quality.
• Ability to delegate tasks, manage repair flow, and support team productivity.
• Strong customer service presence and ability to support escalations and team coaching.
• Ability to support onboarding, training, and development of new and existing team members.
• Reliable transportation to assigned work locations within the designated market.
• Professionalism, accountability, consistency, and an ownership mentality in supporting store performance.

Responsibilities

• Support the Store Manager with daily operations, including opening and closing activities, customer flow, repair intake and completion, and front-of-house execution.
• Ensure company processes, operational standards, customer experience expectations, and repair procedures are consistently followed.
• Delegate daily tasks and align the team on priorities, service levels, repair commitments, and customer needs.
• Monitor store workflow and help resolve issues affecting productivity, customer experience, or repair turnaround time.
• Maintain awareness of store performance, labor coverage, customer demand, repair volume, and operational needs.
• Work at other company locations within the designated market as business needs require, maintaining reliable transportation and occasionally traveling between locations during the workday.
• Maintain proficiency in required repairs and repair-related processes.
• Support technicians with troubleshooting, quality standards, job completion, and adherence to repair processes.
• Manage and prioritize the repair queue to support timely service, accurate communication, and efficient job completion.
• Review repair tickets and job status for accuracy, follow-through, and customer communication.
• Partner with the Store Manager to identify repair performance gaps and support coaching or process improvements.
• Support front-of-house activities, including customer check-in, diagnostics, sales conversations, claims support, repair updates, and customer issue resolution.
• Model strong customer service and reinforce service expectations with the team.
• Assist with customer escalations and service exceptions within company guidelines.
• Help maintain a professional, organized, customer-ready store environment and promote a customer-focused culture.
• Support inventory management, including parts organization, cycle counts, inventory accuracy, and shrink prevention.
• Help ensure parts availability meets repair demand and customer commitments; follow standards for inventory handling, receiving, transfers, returns, reconciliation, and documentation.
• Identify inventory issues or gaps and communicate them to the Store Manager or appropriate support teams.
• Support onboarding and train and develop technicians and store team members through hands-on coaching, observation, and feedback.
• Reinforce daily expectations, task ownership, repair standards, and operational accountability; serve as a resource and lead by example.
• Assist the Store Manager in identifying training needs and supporting team readiness.
• Participate in daily communication, huddles, and follow-up to drive alignment and execution.
• Balance hands-on repair and front-of-house support with leadership responsibilities while supporting store readiness, inventory accuracy, repair execution, and customer experience.

Benefits

• Eligible for overtime in accordance with applicable wage and hour requirements.
• Eligible for incentive compensation aligned to the current Store Lead ICP structure, with performance-based earnings tied to applicable operational, customer, repair, and sales metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed