Assistant Store Manager

Lilly Pulitzer•Miramar Beach, FL

13d•Onsite

About The Position

The Assistant Store Manager is responsible for achieving the store’s budgeted net sales, providing an exceptional client experience, supporting the Lilly Pulitzer brand positioning, and leading the store when the Store Manager is absent. The role upholds the company’s Core Values and Core Leadership Qualities, with an emphasis on growth and development. The Assistant Store Manager drives sales and partners with the Store Manager on action plans, business growth, community reach, and team-building strategies. They support the selling culture, build client relationships, resolve client concerns, and ensure the client experience is a priority. The role oversees an assigned area of responsibility, communicates company initiatives, shares feedback with store and corporate partners, and coaches and develops team members. The position also supports recruiting, interviews, onboarding, and payroll. In the Store Manager’s absence, it takes control of day-to-day store operations, including personnel, payroll management, and communication with company partners. The Assistant Store Manager safeguards store assets and maintains visual and operational standards. This is a full-time, hourly, non-exempt, in-store role averaging 40 hours per week; flexible scheduling may include nights, weekends, and holidays, subject to the Company Retail Holiday time off policy. The position is eligible for overtime and standard company benefits.

Requirements

3–5 years of experience, preferably in fashion or luxury retail.
2+ years of supervisory experience, preferably in fashion or luxury retail.
Proficiency in achieving and exceeding sales goals.
Ability to develop relationships with clients and colleagues.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
High level of ownership and responsibility.
Proficiency with Microsoft and Apple technology.
Ability to be on your feet and maneuver around the store during shift hours.
Ability to lift up to 20 pounds.

Nice To Haves

Four-year college degree preferred, but not required.
Prior knowledge of XStore and Tulip is a plus.

Responsibilities

Drive sales by providing an exceptional client experience and supporting sales teams in focusing on clients.
Partner with the Store Manager to create action plans that achieve financial results and grow the business.
Partner with the Store Manager to build strategies to increase sales, expand community reach, and curate strong teams.
Use company training tools and digital platforms to drive sales.
Demonstrate the Lilly Pulitzer selling culture and ensure a strong client experience.
Take initiative to resolve client-related issues and build client relationships from greeting through post-sale contact.
Oversee an assigned division of responsibility and be accountable for results.
Take ownership of the sales floor and sales team, keeping the client experience a priority.
Share feedback about inventory needs, client insights, and team performance with the Store Manager and corporate partners.
Communicate company initiatives, emails, and announcements to the store team.
Promote a team atmosphere, motivate staff, and provide consistent feedback to the management team.
Coach team members in the moment with clear, concise, actionable feedback.
Approve and assist with payroll processing.
Support recruiting by conducting initial searches, facilitating interviews, and onboarding new employees in partnership with the Store Manager.
Manage day-to-day operations in the Store Manager’s absence, including personnel, payroll, and communication with company partners.
Safeguard store assets.
Maintain visual and operational standards established by the Visual and Retail Operations teams.
Collaborate effectively with others in alignment with company Core Values and Core Leadership Qualities.
Comply with Lilly Pulitzer policies and the Code of Conduct in the Employee Handbook.