Assistant Store Manager - Bellevue

Rhone Apparel•Bellevue, WA

10d•Onsite

About The Position

The Assistant Store Manager (ASM) is a member of Store Leadership who leads and coaches the store team to provide every customer with a positive and comfortable experience. The ASM supports the Store Manager in achieving store metrics and deliverables and represents Rhone’s principles: Gritty, Responsible, Excellent, Authentic, and Team Centered. A passion for fitness and a healthy lifestyle is expected. The role includes supporting recruitment, onboarding, and training; leading the sales floor; delivering customer service and operational support; and helping achieve store performance targets. The ASM also upholds visual merchandising, stockroom, safety, and operational standards and opens and closes the store. The position is based in Bellevue, Washington, and reports to the Store Manager. The pay range is $27–$38 per hour.

Requirements

Proven experience in leadership and team development.
At least 3 years of retail leadership experience or equivalent consumer-facing experience.
Strong interpersonal communication and customer service skills.
Strong organizational, time-management, and multitasking skills.
Positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, openness to feedback, and ability to take action as required.
Ability to learn procedural knowledge through on-the-job training.
Ability to handle customer interactions and potential issues or concerns courteously and professionally.
Ability and desire to work in a tight-knit team environment.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Availability to work up to 40 hours over 5 days per week.
Ability to adhere to scheduled shifts with punctuality.
Ability to lift 25 pounds.
Comfort climbing ladders, moving around regularly, and standing for extended periods.
Must be legally authorized to work in the United States.
Must be at least 18 years old.

Responsibilities

Support recruitment, selection, and onboarding of employees.
Support team training so employees develop expert knowledge of Rhone products and their features and benefits.
Inspire, motivate, and empower team members to deliver an exceptional customer experience aligned with Rhone’s mission, vision, and values.
Lead on the sales floor, drive the store’s vision and purpose, and serve as the point of contact for customer service and operational questions.
Deliver results while putting the customer first and applying an omni-channel mindset.
Address customer feedback and concerns to strive to satisfy customer needs.
Partner with the Store Manager on strategies to achieve store performance targets.
Partner with the Store Manager on scheduling and payroll usage.
Uphold sales floor, product, signage, and display presentation according to Rhone’s visual merchandising standards.
Maintain a neat and organized stockroom according to company standards.
Uphold operational standards, including shipping and receiving.
Follow people safety policies and procedures to maintain a safe work environment.
Open and close the store according to the applicable checklists.
Support diversity, encourage dialogue, and welcome diverse points of view.