Retail Assistant Store Manager - 2884

First Cash•Palmetto, FL

11d

About The Position

The Assistant Store Manager partners with the Store Manager to support daily store operations, develop team members, provide exceptional customer service, and help drive profitability. The role offers hands-on leadership experience and involves working with merchandise such as jewelry, electronics, tools, and other categories. Compensation is $19.00–$22.00 per hour, plus individual-performance commission of 2–8% and opportunities for store-performance bonuses. Full commission details are provided during the interview process. Most stores are open from 9 AM to 6 PM, and many are closed Sundays. The role requires a flexible retail schedule, including weekends and holidays. Associates may work with firearms at locations holding a Federal Firearms License (FFL); certification is provided. Employment offers require agreement to a binding arbitration process. Pay rates comply with applicable minimum wage laws. FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

At least 18 years old.
High school diploma, GED, or equivalent experience.
Strong leadership, coaching, team development, and customer service skills.
Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
Flexible availability for a retail schedule, including weekends and holidays.
Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
Strong customer service skills and a team-oriented mindset.
Basic math and computer skills.
Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

Previous leadership, key-holder, supervisory, or management experience.
Experience using retail checkout systems.
Bilingual applicants are encouraged to apply.

Responsibilities

Support daily store operations and serve as Manager on Duty when needed.
Deliver exceptional customer service and resolve customer concerns.
Coach, train, and develop team members to meet company standards.
Assist with recruiting, hiring, and retaining top talent.
Help drive store sales, profitability, and performance goals.
Maintain inventory accuracy and support asset protection initiatives.
Open and close the store, including cash handling and operational procedures.
Monitor loan and buying transactions for compliance and accuracy.
Maintain attractive merchandising and store presentation standards.
Analyze performance metrics and support achievement of business objectives.
Build product knowledge across a wide variety of merchandise categories.
Assist customers or retrieve merchandise from exterior areas as needed.

Benefits

Unlimited commission, with individual-performance commission of 2–8%.
Store-performance bonus opportunities.
Earned Wage Access available after day 2.
Employee discounts starting day one.
Vacation and sick/personal time based on tenure and applicable state and local requirements.
401(k) auto-enrollment after 6 months, subject to age requirements.
Tuition reimbursement opportunities for eligible employees.

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