Assistant Store Manager

Kohl's • Biddeford, ME

20d

About The Position

As an Operations Manager or Merchandising Manager, the Assistant Store Manager provides oversight of store operations and/or merchandising while delivering excellent customer service. The role teaches, coaches, and develops associates to execute operational, service, and merchandising processes consistently and efficiently. It is accountable for key performance measures and overall store results, with a primary goal of driving sales and profitability.

The position oversees operational processes, merchandising presentation, customer service, pricing, loss prevention, and associate training. Assistant Store Managers make informed business decisions using key performance indicators, manage talent, adjust resources to business needs, and ensure adherence to company policies, procedures, safety standards, and guidelines.

Requirements

• Must be at least 18 years of age.
• Experience supervising teams or associates, including coaching to achieve daily goals and performance management.
• Strong verbal and written communication and interpersonal skills.
• Excellent decision-making and problem-solving skills, including the ability to make quick decisions.
• Strong people-management skills and ability to develop talent.
• Flexible availability, including days, nights, weekends, and holidays.
• Ability to perform the role’s accountabilities and satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer-operation skills.
• Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet company scheduling requirements.
• Ability to lift up to 50 pounds frequently and occasionally lift over 50 pounds with a two-person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
• Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Nice To Haves

• Experience working in a retail environment, preferably in a managerial position.
• College degree or an equivalent combination of education and 2 years of experience in retail or a similar industry.

Responsibilities

• Ensure sound operational processes, including receiving and processing product, stockroom management, and omnichannel fulfillment.
• Drive accuracy through required business directives, including merchandise disposition practices.
• Plan and direct floor replenishment based on sell-through and seasonal changes to maintain appropriate product levels.
• Lead point-of-sale and customer service department efforts to provide speedy transactions and a compelling customer experience.
• Ensure store merchandising meets visual direction and standards; adapt merchandising decisions to the store layout, adjacencies, and customer needs.
• Direct, teach, and train associates to execute company merchandising direction accurately, on time, and to brand standards.
• Lead store pricing activities and ensure price changes, sign changes, and ticketing are completed accurately and efficiently.
• Support loss prevention by educating associates, monitoring store activity, maintaining product protection standards, enforcing company policies, and partnering with Loss Prevention.
• Manage new-hire training so associates learn process best practices, inventory procedures, productivity and merchandising standards, product knowledge, and how to use company tools and resources.
• Manage with integrity and honesty while fostering teamwork and an engaged, inclusive culture.
• Use sound judgment and discernment when making decisions and involve appropriate partners as needed.
• Model, enforce, and provide direction and guidance to associates.
• Demonstrate, coach, and develop a customer-service mindset, including anticipating customer needs and resolving issues satisfactorily.
• Maintain strong operational standards, shortage mitigation, accurate pricing, proper signing, and merchandising presentation.
• Monitor and adjust resources to support customer needs and workload demands.
• Assess key performance indicators to make informed decisions that drive store results.
• Manage talent, including hiring, training, developing, and supervising associates.
• Accomplish multiple tasks within established timeframes.
• Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
• Maintain adherence to company safety policies and ensure the safety of associates and customers.
• Perform other responsibilities as assigned.

Benefits

• Paid time off
• Vacation Buy Program
• Parental leave
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability programs
• Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans
• 401(k)
• Flexible Spending Accounts
• Associate discount programs with Kohl’s partners
• Life insurance, including coverage options for family members or pets
• Other protection programs
• Legal assistance
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed