Yankee Candle - Assistant Store Manager - Niagara Falls, NY
About The Position
The Assistant Store Manager supports the Store Manager in delivering an exceptional employee and guest experience and driving profitable top-line sales growth. The role contributes to team development, guest experience, sales performance, store operations, inventory management, and the consistent achievement of key performance indicators. The Assistant Store Manager helps recruit, hire, onboard, develop, coach, inspire, and retain team members; supports staffing and succession planning; and helps foster a positive work environment. The role also helps create an inviting, safe store environment, build customer relationships and loyalty, implement selling strategies and visual standards, and maintain store cleanliness. Operational duties include analyzing business results, developing and executing action plans, planning schedules and sales-floor coverage, supporting inventory management and expense control, and following safety, loss-prevention, company-policy, and Code of Ethics requirements. The position requires working in a fragrance-filled environment and flexible availability, including weekends and holidays.
Requirements
- High school completion or equivalent GED.
- Strong leadership and team-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in retail software and Microsoft Office.
- Strong analytical skills.
- Solution-oriented approach.
- Ability to work in a fragrance-filled environment.
- Ability to work flexible hours, including weekends and holidays.
Nice To Haves
- Two or more years of proven experience in a retail management role is preferred.
Responsibilities
- Support the Store Manager in executing responsibilities to deliver an exceptional employee and guest experience and drive profitable sales growth.
- Help build a high-performing team aligned with Newell Brand Values.
- Support recruitment, hiring, development, inspiration, and retention of team members, including seasonal staffing and succession planning.
- Ensure effective onboarding and ongoing team-member development; coach employees and address positive and negative HR-related situations through performance management.
- Help create a positive store environment focused on guest experience, sales results, and a safe, inviting shopping and working experience.
- Use product knowledge and emotional connections to understand guest needs and deliver an engaging guest experience.
- Implement company selling strategies, coach selling behaviors, and maximize the Guest Sales Leader role to increase sales potential.
- Drive guest loyalty through the Rewards Loyalty program, KPIs, Best Guest communication, and Grass Roots Marketing; build lasting customer relationships.
- Maintain store appearance by executing visual standards, plan-o-grams, visual maintenance, signage, and cleanliness.
- Analyze business results, identify root causes, and create and execute effective operational action plans.
- Ensure clear team communication and alignment.
- Create effective schedules that provide sales-floor coverage, maximize sales, and meet payroll targets.
- Support inventory management and expense control.
- Incorporate safety and loss-prevention measures into daily activities and follow company policies and the Code of Ethics.
- Achieve or exceed KPI goals through strategic planning, execution, and continuous performance improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
