Assistant Store Manager - 7371

CNG Holdings, Inc.•Saginaw, MI

14d•Onsite

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of the CNG Holdings, Inc., family of companies. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, handles transactions and cash, responds to customer inquiries and concerns, and follows applicable regulations and company procedures. The position works in a call center, retail, or office environment and requires travel to stores within the assigned district, potentially including neighboring districts and overnight travel. The employee must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation meeting published company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate unresolved customer issues to the store manager, District Director of Operations, and corporate office as appropriate.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, company procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling tasks. May make bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to all stores within the assigned district using a personal vehicle; may be asked to travel to neighboring districts and may need to travel overnight.
Work assigned shifts as scheduled.
Perform other duties as assigned.