Assistant Store Manager

Genuine Parts Company • Wendell, NC

19d

About The Position

The Assistant Store Manager supports the Store Manager across store functions while also performing active, customer-facing sales responsibilities. The role helps operate the NAPA retail store and supports its goal of becoming the dominant parts supplier in the market. It provides critical oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks. The Assistant Store Manager coaches team members, monitors work, and assists with or performs tasks as needed to maintain standards, coverage, and continuity. This position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

• High school diploma or equivalent.
• Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about the automotive field.
• Leadership experience.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 pounds in some situations.
• Customer-centric approach toward both external and internal customers.

Nice To Haves

• Technical or trade school courses or degree completion.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in management at a parts store, auction, retail store, auto body/collision business, or fast food, restaurant, or convenience store.
• ASE Certifications.
• NAPA Know How.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
• Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor core store metrics, identify trends, and problem-solve regarding sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention.
• Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and step in when necessary.
• Support talent development by coaching team members and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED