Assistant Store Manager
Sun Auto Tire and Service•Columbus, MS
•$50,000 - $70,000
About The Position
The Assistant Manager is responsible for managing, selling, and promoting all products and services offered by Delta World Tire while following the company’s store standards and expectations. Delta World Tire is an independent tire dealer that also provides automotive repair and preventative maintenance, including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning services.
Requirements
- High school diploma or equivalent.
- Professional appearance and proven ability to work in a process-driven environment.
- Valid driver’s license and ability to pass an MVR/background check screening.
- Possess a State Inspector License or be able to obtain one within 30 days of hire.
- Possess ASE Certified Service Consultant Certification or be able to obtain it within 90 days of hire.
- Ability to work a minimum of five days, including weekends.
Nice To Haves
- Prior experience as a Service Advisor is highly preferred.
Responsibilities
- Greet customers promptly and courteously in person and by telephone using the company’s standardized customer service techniques.
- Listen to and document customer concerns, inspect vehicles, and review service history to identify and verify service needs.
- Recommend services based on the appropriate level of knowledge, communicate technician recommendations clearly, and document recommendations in customer files.
- Promote appropriate services, parts, and accessories by demonstrating understanding of the products and related service requirements.
- Provide accurate quotes, including service costs and completion times, and update customers on service status throughout the day.
- Follow checkout procedures, review completed multi-point inspections, and explain applicable warranties.
- Make post-repair and declined-service follow-up calls to ensure customer satisfaction.
- Track new returns, core returns, and warranty parts for individual customers.
- Perform other duties as assigned.
Benefits
- Competitive bi-weekly pay.
- Tuition reimbursement up to $3,000 annually.
- Paid vacation and sick time.
- Six paid holidays.
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) retirement savings plan with company match.
- Discounted services on personal and immediate family vehicles.
- Opportunity for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
