Assistant Store Manager

O'Reilly Auto Parts•Sonora, TX

13d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. O’Reilly Auto Parts describes opportunities for career growth and a promote-from-within philosophy. The position includes a total compensation package featuring competitive wages and paid time off, stock purchase and 401(k) plans with employer contributions starting on day one, medical, dental, and vision insurance, an optional flexible spending account, team member health and wellbeing programs, and tuition educational assistance programs. O’Reilly Auto Parts is an equal opportunity employer and states that qualified individuals with disabilities may request reasonable accommodation during the application or employment process.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members stay current on training.
Assist with recruiting and hiring tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are processed efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before it leaves the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, including following posted work schedules, obtaining management approval for changes or deviations, and clocking in and out appropriately.
Perform store opening and closing duties, including day-end procedures, securing money and deposits, preparing bank deposits as needed, turning on night security lights, securing the building and delivery vehicles, and arming or disarming security alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.