Assistant Store Manager

MINISO USA•Austin, TX

21d•$18 - $25

About The Position

The Assistant Store Manager supports the Store Manager in overseeing daily operations, delivering exceptional customer service, and driving store performance. The role leads Shift Leads and Sales Associates, coaches and mentors team members, maintains visual and operational standards, and helps implement strategies to achieve sales and productivity goals. The Assistant Store Manager also supports recruitment, training, staffing, retention, inventory management, administrative work, cash handling, and loss prevention while promoting Miniso’s mission and core values.

Requirements

High school diploma or equivalent.
At least 1 year of retail management experience with a strong track record of leading teams.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel between locations.
Ability to relocate or manage additional stores based on business needs.

Nice To Haves

An Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Report directly to the Store Manager and lead Shift Leads and Sales Associates.
Embody and promote Miniso’s mission and core values.
Support smooth store operations, including customer service, merchandising standards, operational procedures, and sales performance.
Promote membership sign-ups and customer loyalty to improve retention and sales.
Mentor trainee associates, help achieve sales targets, and support business growth.
Manage inventory levels, process shipments, handle damages and returns, and manage supplies.
Assist with recruiting, training, staffing, and retaining store talent.
Support administrative tasks, including staff scheduling, inventory management, and compliance with company policies and handbook guidelines.
Help maintain store conditions and visual merchandising standards, communicating insights and feedback to the Store Manager.
Provide constructive feedback and promote recognition, accountability, and continuous improvement.
Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
Train, motivate, mentor, and provide constructive feedback to the sales team to achieve sales targets.
Handle cash-related tasks, follow standard operating procedures, and maintain a clean and safe environment for associates and customers.
Travel between locations and relocate or manage additional stores as business needs require.