Assistant Store Manager

Community Choice Financial Family of Brands•Rincon, GA

16h•Onsite

About The Position

The Assistant Store Manager supports customers with financial services and helps run the store while building leadership skills through account management, customer outreach, and risk management. The role is performance-driven and customer-focused, with opportunities for career advancement and training across the company’s brands. The position pays $16.00 per hour and is full-time, requiring at least 40 hours per week, regular in-person attendance, and weekend work. Store hours and scheduling requirements may change. The role is based in a store and may also involve duties outside the office, such as vehicle appraisals, errands, and external marketing. Mileage for use of a personal vehicle during the workday is compensated. The company provides paid on-the-job training, a new-hire program, learning resources, cross-brand training, a key holder program, and performance-based advancement. Benefits include educational reimbursement, medical coverage options with telemedicine and HSA/FSA options, retirement plans with a company match, company-sponsored life and AD&D insurance, voluntary insurance plans, employee assistance resources, retailer discounts, and paid time off starting at 12 days in the first year. Benefits are subject to plan terms, eligibility, and change. The Community Choice Financial Family of Brands provides short-term financial services through brands operating in physical stores and online. The company states its commitment to an inclusive workplace and equal opportunity employment.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work full-time in person, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and maintain customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security and perform opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance.
Work efficiently in a fast-paced, changing environment and manage multiple challenging tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key holder program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year.