Assistant Store Manager

James Perse Los Angeles•New York, NY

19d

About The Position

The Assistant Store Manager partners closely with the Store Manager to lead the store team and achieve company objectives. The role focuses on customer service excellence, client development, visual merchandising, and operational standards. The Assistant Store Manager helps recruit, coach, counsel, train, and develop store staff. When the Store Manager is absent, the Assistant Store Manager oversees all aspects of the store and staff as the most senior presence in the store. The position leads by example as a James Perse brand ambassador, supports sales and KPI performance, develops client relationships, maintains an outstanding customer experience, and helps ensure staff understand product knowledge, company history, brand values, and business expectations. The Assistant Store Manager also supports the Store Manager in staff management, store operations, reporting, timekeeping, inventory, and adherence to company policies and standards.

Requirements

Minimum 3–4 years of experience in retail sales or a related field.
At least 2 years of supervisory responsibility; more experience may be required for high-volume stores.
High school graduate or equivalent required.
Strong computer skills, including MS Office.
Skills with Teamwork or a similar retail system.
Ability to multitask, build effective teams, demonstrate business acumen, manage conflict, and apply creativity and innovation.
Customer focus, sound decision-making, and comfort dealing with ambiguity.
Ability to develop direct reports and others, direct others, and motivate staff.
Drive for results, hiring and staffing capability, integrity, and trustworthiness.
Managerial courage and ability to manage and measure work.
Organizational agility, priority-setting and time-management skills, problem-solving and process-management skills, and strategic thinking and agility.

Nice To Haves

College degree preferred.
Foreign language skills are a plus.
Cultivated and established clientele following is ideal.
Willingness to relocate is preferable to maximize career development opportunities.

Responsibilities

Set the example for exceptional customer service and store standards and represent the James Perse brand.
Partner with the Store Manager to motivate the team and achieve or exceed sales goals and store KPIs.
Reinforce company standards and policies and support staff accountability with the Store Manager and Human Resources.
Ensure staff are knowledgeable about products, company history, brand values, market conditions, competitors, and relevant business trends.
Identify opportunities in product, sales, and team development and present ideas and solutions to the Store Manager.
Suggest and pursue appropriate local community partnerships with the Store Manager and Regional Director of Stores.
Collaborate with cross-functional colleagues to achieve business objectives.
Coach and guide staff to achieve individual sales goals and company KPIs, including UPT and ADT.
Ensure customers are the store's top priority and guide sales associates in styling and recommending additional merchandise.
Ensure the sales team incorporates the James Perse lifestyle into the selling ceremony and builds and develops its client base.
Partner with the Store Manager to create and execute sales-maximizing strategies.
Lead clienteling activities and regularly assess results and opportunities.
Ensure clients receive fitting-room assistance, correct sizes, and seamless and accurate POS transactions.
Elevate customer service and support staff in personalizing the customer experience.
Resolve customer issues and complaints satisfactorily.
Manage and maintain all aspects of the business in the Store Manager's absence.
Conduct store meetings in partnership with the Store Manager.
Ensure staff comply with seasonal wardrobe standards and represent the brand appropriately on the sales floor.
Assist with recruitment, onboarding, ongoing training, talent retention, succession planning, communicating expectations, monitoring goal achievement, coaching and counseling, and performance appraisals.
Open and close the store and complete opening and closing procedures.
Maintain store standards for cleanliness and maintenance on the sales floor and in the back of house.
Uphold visual merchandising standards and ensure product replenishment, back-stock maintenance, and appropriate product presentation.
Process merchandise movements, including transfers and charge sends.
Complete required daily and weekly corporate reporting with the Store Manager.
Manage store staff timekeeping with the Store Manager.
Partner with the Stock team and Store Manager on cycle counts and inventory counts and ensure staff participation.
Ensure transfers, consolidations, pricing, shipping, and receiving comply with company policies and procedures.