Assistant Store Manager (Bilingual Spanish)

Charter Communications • Richardson, TX

1d

About The Position

The Assistant Store Manager supports Spectrum’s customer-focused retail vision by leading by example and fostering a high-performance sales culture. The role coaches and empowers employees to achieve sales goals, build customer loyalty, recommend appropriate products and solutions, and deliver an exceptional customer experience. The Assistant Store Manager also contributes to the store’s overall success by managing daily operations, developing team members, maintaining store presentation, and overseeing inventory and compliance.

Requirements

• Ability to read, write, and speak English clearly and professionally to communicate with employees and customers in person, by phone, and in writing.
• Significant experience working in a retail store environment.
• Proven ability to lead and motivate others in a goal- and incentive-based work environment.
• Detail-oriented with good problem-solving skills.
• High comfort level with personal technology, such as mobile devices and personal video platforms.
• Knowledge of and ability to use computers and software applications.
• Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
• High school diploma or equivalent.
• 2–3 years of sales or customer service experience.

Nice To Haves

• At least 1 year of management experience.
• 2–3 years of telecommunications or wireless experience.
• Familiarity with the latest technology and devices.
• Willingness to travel to other locations as business needs dictate.
• Bachelor’s degree or equivalent work experience.
• Certifications in sales training.

Responsibilities

• Support and motivate the team to achieve sales goals, deliver exceptional customer service, and maintain a positive, high-energy work environment.
• Coach employees to build customer relationships, resolve escalations, and recommend solutions that retain and upgrade customers.
• Recruit, train, and mentor team members.
• Manage daily store operations, including staffing, scheduling, and compliance with company policies.
• Maintain a welcoming, well-organized store that reflects Spectrum’s brand and provides high-quality customer service.
• Oversee inventory control, enforce company policies, and complete audits to minimize losses.
• Work scheduled overtime as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED