Assistant Store Manager - Seaside

GOODWILL CENTRAL COAST•Seaside, CA

10h•$20 - $22•Onsite

About The Position

The Assistant Store Manager supports retail store operations and assumes responsibility for store operations when the Store Manager is absent. The role serves donors and customers, maintains a safe and welcoming environment, provides outstanding customer service, promotes sales, and helps achieve store goals. The position is based at the Seaside 13 store in Seaside, California, and may require travel to other Goodwill Central Coast locations for related duties. Work takes place primarily on an enclosed store floor that is heated and ventilated. Some work may occur in a less climate-controlled receiving area. The pace is steady, with constant standing and walking and occasional periods of high activity. The role involves frequent lifting and carrying of items up to 10 pounds, regular lifting and carrying of items up to 25 pounds, and moving heavier items with material-handling equipment or help from coworkers. The role may also involve donor services, daily sanitizing, and minor janitorial duties.

Requirements

High school diploma or equivalent.
One year of previous sales experience or equivalent, including six months in a lead sales associate capacity or equivalent.
Basic math ability.
Ability to communicate effectively in English, orally and in writing.
Ability to maintain self-control, deal effectively with the public, and cooperate with coworkers.
Ability to tactfully explain decisions and present information clearly.
Ability to learn and perform opening and closing procedures, cash-register operation, bank-deposit procedures, and related store paperwork.
Ability to understand and accept directions and follow procedures.
Ability to coordinate eye, hand, and foot movements to handle or move merchandise safely and minimize damage, hazards, and injuries.
Ability to operate a cash register using quick hand and finger movements.
Ability to perform repetitive and varied duties without loss of composure or efficiency.
Satisfactory attendance in accordance with Goodwill Central Coast policy.
Ability to follow documented safety practices and promptly report safety hazards or accidents to a supervisor or safety committee member.
Ability to stand and walk for extended periods; lift and carry items up to 25 pounds regularly, and move heavier items with appropriate material-handling equipment or coworker assistance.
Depending on the specific position, may need the ability to drive a vehicle for company business.

Nice To Haves

Ability to communicate in basic Spanish.
Familiarity with Goodwill Central Coast’s mission and general company and retail policies and procedures; this may be learned on the job.
Familiarity with electronic cash registers.

Responsibilities

Oversee store operations in the Store Manager’s absence and ensure staff provide customer service according to established procedures.
Guide staff on sales questions or issues and report personnel-related problems to the Store Manager or designee.
Provide input to the Store Manager on staff performance appraisals and counseling.
Greet donors and customers, provide assistance and product suggestions, and deliver outstanding service.
Complete customer transactions while following cash-handling and cash-register procedures.
Perform store opening and closing procedures.
Train staff frequently.
Place and display inventory on the sales floor according to procedures; straighten or rearrange merchandise to improve customer appeal and maintain a neat, safe environment.
Assist with stock rotation and markdowns as directed by the Store Manager or designee.
Prepare donations and rotated merchandise for transfer to the central processing plant.
Identify donated items for e-commerce.
Communicate problems, complaints, potential theft, and safety issues to the Store Manager or designee.
Keep the sales floor clean and organized to provide a safe experience for shoppers, donors, vendors, employees, program participants, and visitors.
As needed, take donations, document donation information, and communicate with donors.
Perform daily sanitizing of store and donation locations and minor janitorial duties as assigned.
Perform other related duties as assigned, potentially including travel to other Goodwill Central Coast locations.