Assistant Store Manager

CNG Holdings•Charleston, SC

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within the CNG Holdings, Inc. family. The role supports the company’s mission and values by delivering outstanding customer service and maintaining regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, handles customer inquiries and transactions, and supports accurate cash management and store operations. The position requires travel among stores within the assigned district and may involve travel to neighboring districts or overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Personal, reliable transportation that complies with company policy; transportation may not be public transit or provided by family or friends.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusivity, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling tasks.
Make bank deposits or bank pick-ups when responsible for them.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district, and potentially to neighboring districts or overnight trips.
Work assigned shifts as scheduled.
Perform other duties as assigned.