Assistant Store Manager

Ross Stores•McKinney, TX

19d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, following company policies for customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance, scheduling, payroll administration, recruiting and developing associates, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt associates.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Certain assignments may require other qualifications and skills.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and that all store cleaning tasks, including restrooms, are scheduled and completed.
Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
Administer payroll tasks, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments as directed by Leadership.
Assist with recruiting, hiring, training, and developing non-exempt associates, and communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adapting to current business trends.
Promote safe behavior, ensure associates understand emergency procedures, adhere to company safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders respectfully; demonstrate courtesy, friendliness, and professionalism; and recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates to provide efficient, friendly service across store areas.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards; ensure merchandise is organized according to guidelines and processed to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, payment information, cash, and merchandise.
Maintain a strong customer-service presence on the sales floor and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt associates.
Use store equipment, including PDTs, registers, and PCs, as required; use janitorial equipment, rolling racks, ladders, and other assigned supplies.