Assistant Store Manager

O'Reilly Auto Parts • Brillion, WI

17h

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and operations. The role manages the store during the Store Manager’s absence or when working opposing shifts, and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification.

Nice To Haves

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
• Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
• Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure the telephone is answered according to company policy.
• Ensure online orders and merchandise transfers are processed promptly and customers are contacted when shipments arrive as needed.
• Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is correctly processed or staged.
• Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members follow company policies regarding posted work schedules, approval of schedule changes, and clocking in and out.
• Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, locking and securing the building, operating security alarms, and securing delivery vehicles.
• Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional flexible spending account (FSA).
• Team Member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed