Assistant Store Manager

Kimbrell's Home Furnishings•Raleigh, NC

About The Position

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, credit functions, and team performance. The role drives operational excellence, ensures credit compliance, develops team members, and delivers high-quality customer service. The Assistant Store Manager provides leadership that fosters accountability, professionalism, and a positive, results-driven store environment. The position supports store operations, sales, customer service, credit and collections, financial controls, merchandising, administration, and workplace safety. It also supervises staff when the Store Manager is absent and performs other duties as assigned.

Requirements

High school diploma or equivalent preferred; an equivalent combination of education and relevant experience will be considered.
Prior leadership or supervisory experience in retail or a related environment preferred.
Experience with sales, customer service, and/or credit or collections processes preferred.
Ability to handle cash, perform basic financial transactions, and maintain accurate records.
Ability to lift or move up to 50 pounds as needed.
Ability to operate company vehicles when required.
Demonstrated ability to lead teams and support business operations effectively.
Strong leadership, coaching, and team development skills.
Customer-focused mindset and commitment to service excellence.
Knowledge of retail operations, sales practices, and credit and collections processes.
High level of integrity, accountability, and professionalism.
Strong organizational, problem-solving, and decision-making abilities.
Ability to enforce policies while maintaining positive team morale.
Effective communication and conflict resolution skills.
Financial aptitude, including basic math and recordkeeping proficiency.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Bilingual English-Spanish ability may be a plus based on specific store staffing needs.

Responsibilities

Support overall store operations and ensure adherence to company policies, procedures, and performance expectations.
Lead, coach, and develop team members to achieve operational, sales, and customer service goals.
Provide performance feedback and assist with employee relations, including coaching and disciplinary actions as needed.
Supervise store operations and staff in the absence of the Store Manager.
Promote a high-quality customer experience through professional service, showroom presentation, and active merchandising support.
Assist with showroom organization, product placement, and maintaining clean, sales-ready displays.
Drive sales growth through customer engagement, promotional support, and community involvement.
Support sales activities by assisting customers and ensuring team execution of the company sales model.
Oversee credit and collection processes and ensure compliance with company policies and applicable laws.
Assist with customer account management, contract negotiation, and documentation accuracy.
Maintain financial controls, including cash handling, payment processing, deposits, and recordkeeping.
Ensure customer information is handled appropriately in compliance with privacy regulations.
Support administrative functions, reporting, and daily store organization.
Maintain a safe, organized work environment and assist with operational tasks, including light merchandise handling as needed.
Perform other duties as assigned.