Retail Assistant Store Manager - 2386

Cash America Pawn • Hanover Park, IL

1d • $18 - $21

About The Position

The Assistant Store Manager partners with the Store Manager to support daily store operations, develop team members, deliver exceptional customer service, and help drive profitability. The role provides hands-on leadership experience and involves working with a wide variety of merchandise, including jewelry, electronics, tools, and more. The Assistant Store Manager may serve as Manager on Duty and is responsible for supporting store performance, operational procedures, merchandising, inventory accuracy, and compliance in loan and buying transactions. The role may involve firearms in FFL locations, with certification provided.

Requirements

• Be at least 18 years old and have a high school diploma, GED, or equivalent experience.
• Have strong leadership, coaching, team development, and customer service skills.
• Be able to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Be available for a flexible retail schedule, including weekends and holidays.
• Be comfortable working with a variety of merchandise; firearms may be present at FFL locations, and certification is provided.
• Have a strong customer service orientation and team-oriented mindset.
• Have basic math and computer skills.
• Be willing to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience using retail checkout systems.
• Bilingual abilities.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support the achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.

Benefits

• Competitive hourly pay of $17.50–$20.50, plus commission up to 8%.
• Additional bonus opportunities based on store performance.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Vacation and sick/personal time based on tenure and applicable state and local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED