Assistant Store Manager
About The Position
Driven by Dobbs is a growing, multi-market automotive service organization combining Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. It provides tire sales and comprehensive automotive services, from routine maintenance to diagnostics and engine repair, and emphasizes training, development, safety, team wellbeing, and community involvement. The Assistant Store Manager supports the Store Manager in leading daily automotive service center operations so that sales, service, and repair activities are performed efficiently, safely, and profitably. The role helps coach and develop staff, maintain appropriate staffing, promote exceptional customer service, monitor sales performance, identify improvement opportunities, and implement strategies to achieve financial and operational goals. The position requires a hands-on approach, strong customer-service standards, and the ability to work varied schedules, including early mornings, evenings, and weekends.
Requirements
- At least 5 years of experience in a retail sales management position.
- Valid driver’s license.
- Strong commitment to safety, company mission, vision, and values, and results.
- Ability to work effectively as part of a team, adapt to diverse team members, and perform in a fast-paced, high-volume environment.
- Excellent verbal and written communication skills.
- Strong time management, accountability, prioritization, organization, problem-solving, and solution-oriented skills.
- Self-motivated and goal-oriented, with strong critical thinking and attention to detail.
- Customer-centric approach and strong relationship-building skills.
- Proficiency in Microsoft Office, including Outlook and Teams.
- Must complete a selection assessment and pre-employment screenings.
Nice To Haves
- At least 2 years of experience as an Assistant Store Manager in the automotive industry is strongly considered.
- Proficiency in VAST point-of-sale systems is strongly preferred.
Responsibilities
- Assist the Store Manager in leading retail and service teams, including participating in hiring, performance management, coaching, corrective action, and compensation-related decisions.
- Support the direction of store staff in selling, servicing, and repairing vehicles to promote efficiency, quality, and profitability.
- Understand store performance KPIs, including gross profit, tire sales, and service revenue, and help lead the team toward achieving targets.
- Train, coach, and mentor employees on repair and maintenance procedures, customer service standards, and operational best practices.
- Create and maintain front-of-house and back-of-shop employee schedules to ensure appropriate staffing during operating hours, including opening and closing.
- Review sales and operational performance data, identify improvement opportunities, and assist with implementing strategies to achieve financial and operational goals.
- Support inventory management, including ordering, tracking, and accounting for equipment, replacement parts, and tires.
- Assist with housekeeping, facility upkeep, and hands-on operational tasks, including stocking and organizing.
- Recommend and support technical training initiatives to promote continuous skill development across technician levels.
- Ensure store operations are safe, efficient, and compliant with company policies, procedures, and regulatory requirements.
- Help foster a culture of safety, accountability, and operational excellence in partnership with the Store Manager.
- Work varied schedules, including early mornings, evenings, and weekends, to meet business and customer needs.
- Perform additional duties as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
