7 Leaves Cafe Assistant Store Manager Rowland Heights

7 Leaves Cafe•Rowland Heights, CA

2d•$22 - $23•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in driving daily operations, developing team members, and delivering exceptional guest experiences at 7 Leaves Café. The role leads by example on the floor, helps maintain product quality and service standards, and fosters a positive, high-performing team culture. It is suited to someone who thrives in a fast-paced environment, is passionate about hospitality, and wants to grow into higher levels of leadership while contributing to the community. The position is onsite in Rowland Heights, with a stated hourly salary range of $21.50–$22.50 and non-exempt classification. The Assistant Store Manager may need to work at assigned locations within the district or county as needed.

Requirements

At least 6 months to 1 year of customer service experience.
Ability to work at assigned locations within the district or county as needed.
Strong communication, problem-solving, interpersonal, and organizational skills.
Developing leadership skills and ability to support coaching and development of team members.
Strong team well-being and customer-focused mindset, with an understanding of sales and operational goals.
Eagerness to learn, grow, and apply constructive feedback from leadership.
Ability to support store operations and help lead a team effectively in a fast-paced environment.
Ability to manage multiple priorities simultaneously while maintaining established service levels.
Ability to provide constructive feedback to team members and escalate or assist with conflict resolution when needed.
Ability to stand, walk, and perform physical tasks for prolonged periods.
Ability to regularly lift at least 45 lbs.

Nice To Haves

Customer service experience in retail or food service.
Prior leadership or key-holder experience.
Interest in developing leadership skills and growing into future leadership roles within the organization.

Responsibilities

Assist with hiring, onboarding, and training new team members.
Help create and manage staff schedules to support operational needs and labor goals.
Provide mentorship, guidance, and support to team members during shifts.
Coach and motivate staff through ongoing feedback and development opportunities.
Participate in performance evaluations and support team accountability and growth.
Deliver exceptional service by leading by example and reinforcing a customer-first mindset.
Address customer concerns promptly and support high levels of customer satisfaction.
Support customer service initiatives, promotions, and loyalty programs.
Assist with daily store operations and ensure compliance with company policies, procedures, and quality standards.
Help maintain store cleanliness, organization, and a safe working environment.
Support compliance with health, safety, and operational regulations.
Assist in managing inventory levels, product quality, and stock replenishment.
Help monitor daily sales performance and key business indicators.
Assist with cash handling, financial reporting, and sales tracking.
Identify opportunities to improve operational efficiency and support plans to improve store performance.
Support team-member training and development to uphold 7 Leaves Café standards and procedures.
Provide in-the-moment coaching and guidance to ensure consistency in service and product quality.
Assist in implementing marketing initiatives and in-store promotions.
Support local community engagement efforts and store events, and engage with customers in-store and through brand-related activities.
Assist the Store Manager with sales, labor, and inventory reports.
Help track team performance and operational metrics to provide insights for improvement.
Manage the store in the Store Manager’s absence, ensuring smooth operations and team alignment.
Collaborate with Store Managers, District Managers, and leadership to support company initiatives and operational goals.
Perform other duties as assigned.